FAQ's

HOW OFTEN WILL I RECEIVE MY COFFEE?

You can choose how often you want to receive your coffee subscription. When setting up your subscription you will be given the option to select your delivery frequency whether it's weekly, fortnightly, monthly or every six weeks.

HOW MUCH IS SHIPPING?

Shipping is $8.50 Australia wide, but if your order is over $30 shipping will be free.

WHEN WILL I RECEIVE MY ORDER?

It is our intention that all items ordered & shipped within Australia will arrive within 5 business days unless notified otherwise.

CAN I MAKE CHANGES TO MY SUBSCRIPTION?

Yes, you can log in to your account and change your delivery frequency, update your address & payment details or switch up your coffee type. However, please note this has to be done 24 hours before your next order is processed for the changes to apply.

CAN I PAUSE MY SUBSCRIPTION?

Yes, you can log in to your account and cancel your subscription. You will then be able to log in again at any time and reactivate your subscription.

MY QUESTION ISN’T LISTED HERE, HOW CAN I GET IN TOUCH?

Please contact info@thewoodroaster.com.au with your query and we’ll reply as soon as possible. Note that responses will only come through during our business hours, 9am – 4pm, Monday to Friday.